SERVICES
Adelle Agnes D. Santos is an experienced hotel professional who provides hospitality management services to hotel owners
whether they are experiencing a crisis or simply want to bring their operations up to date.
Adelle's hospitality management services include operations, revenue management, hospitality training in customer service skills and leadership. She is known for the following:
Leadership Skills - It wasn't long after she started her hotel industry career that Adelle was trained to lead by her mentors in the hotel industry. Her experience as a leader has taught her the meaning and value of success. Adelle promotes teamwork. She lets each member of the team know that they are valued contributors in hotel operations. With Adelle, there are never any "small jobs" or "big jobs." She asserts that it is only when each team member does his or her part well. Bottom line: Teamwork equates to success.
Hotel management
and administration.
Hospitality training and coaching.
Accountability - More than just taking the lead, Adelle takes responsibility for the decisions she makes in managing the hotel. She does not believe in making excuses or blaming others when there are issues. She would much rather be accountable for it and buckle down to work in finding a solution to the problem.
Personal Touch - Adelle reiterates that there is a need for hotel managers to connect with their staff and with the guests. "It is my belief that only through this will I be able to get to know my staff and guests. Likewise, it's how I will be able to identify concerns and immediately address them," she says. Adelle doesn't get too caught up in the technicalities of hotel management. She knows that people should be on top of the priority list.
Adelle Agnes D. Santos is a Certified Hotel Administrator (CHA) with a Certification in Hotel Industry Analytics (CHIA) based in Austin, Texas. Adelle began working in the hotel industry in 2004. She is a consummate, proactive, and hands-on professional who truly enjoys every aspect of running a hotel.
The hotel industry remains one of the most dynamic industries in the US. It continues to raise solid investments and experience rapid expansions. Nasdaq also points out: "Hoteliers will be able to counter any economic volatility better if they keep moving from owning real estate to franchising their brands and services."
http://www.nasdaq.com/article/us-hotel-industry-outlook-july-2017-cm815939
Adelle has immersed herself in this industry and has gained a wealth of experience as she was given more responsibilities by the hotels that she worked for through the years. In fact, by 2005, Adelle's then-employer already deemed her capable of taking on the role of general manager.
Adelle's areas of expertise include hotel management and administration, as well as hospitality training and coaching. She understands that operating a hotel is not just about crunching the numbers and rates. It's a people-focused industry and, as such, employee welfare and empowerment should likewise be prioritized.
Adelle takes time to examine every detail involved in running a particular hotel. She has the necessary skills to correct issues that affect customer service, revenue management, maintenance, operations, and non-compliance with industry standards.
Adelle conducts training and coaching sessions for hotel staff - from those on housekeeping detail to general managers. She believes that the success of the hotel depends on the teamwork of the staff. After all, a hotel can't be run alone. It's all about establishing an efficient system that allows each member of the staff to perform their functions in the best possible way.
The hotel industry remains one of the most dynamic industries in the US. It continues to raise solid investments and experience rapid expansions. Nasdaq also points out: "Hoteliers will be able to counter any economic volatility better if they keep moving from owning real estate to franchising their brands and services."
http://www.nasdaq.com/article/us-hotel-industry-outlook-july-2017-cm815939
Adelle has immersed herself in this industry and has gained a wealth of experience as she was given more responsibilities by the hotels that she worked for through the years. In fact, by 2005, Adelle's then-employer already deemed her capable of taking on the role of general manager.
Adelle's areas of expertise include hotel management and administration, as well as hospitality training and coaching. She understands that operating a hotel is not just about crunching the numbers and rates. It's a people-focused industry and, as such, employee welfare and empowerment should likewise be prioritized.
Adelle takes time to examine every detail involved in running a particular hotel. She has the necessary skills to correct issues that affect customer service, revenue management, maintenance, operations, and non-compliance with industry standards.
Adelle conducts training and coaching sessions for hotel staff - from those on housekeeping detail to general managers. She believes that the success of the hotel depends on the teamwork of the staff. After all, a hotel can't be run alone. It's all about establishing an efficient system that allows each member of the staff to perform their functions in the best possible way.