I am a Leader, Trainer and Coach from Austin, Texas with many years of hospitality management experience.
I develop people to the next level to achieve their highest potential.
I believe that everything rises and falls on leadership.
I am in firm belief that a balanced leadership between the head and heart will pave the way in creating an inspired and dynamic team performing at their highest standard not because they have to but because they want to.
I develop people to the next level to achieve their highest potential.
I believe that everything rises and falls on leadership.
I am in firm belief that a balanced leadership between the head and heart will pave the way in creating an inspired and dynamic team performing at their highest standard not because they have to but because they want to.
In regards to hospitality management, there should be no shortcuts. It all starts with setting the right example and allowing others room to grow.
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Hotel Operations
Oversee the entire operations of the property which includes human resources, housekeeping, security, customer service, sales and finances. Communicate the hotel vision, goals and standards to the team. Have full understanding of budget and financial statement which is a why hotel revenue management is so important.
Training & Coaching
Law of Navigation and Law of Addition (21 Irrefutable Laws of Leadership by John C. Maxwell) are being adhered to when it comes to training and coaching.
With hospitality management Preparation is the key to taking people just about anywhere.
Proper training and coaching is the result of servant leadership. And that is to add value to others. It is not advancing ourselves but allowing others to achieve their highest potential.
Hotel Revenue Management
A general and widely accepted definition of Hotel Revenue Management goes as follows: Selling the Right Room to the Right Client at the Right Moment at the Right Price on the Right Distribution Channel with the best commission efficiency (Landman, 2011).
In order to optimize and maximize its revenues; a full understanding of market conditions (i.e. competition, feeder markets, local businesses, attractions, local market trends, etc.) is required and most importantly, to ensure that the entire team (both front and back of the house) are on-board understands and demonstrates proper selling techniques in handling reservations, walk-ins and other inquiries.